Notes from the ABM Annual Meeting
I'm attending American Business Media's Annual Meeting today. Thought I would share some of the discussions that I've been hearing over the past 24 hours.
1. There has been a shift in the required qualifications for newly hired top editors. In the past, the assumption was that B2B media companies like ours would recruit top print editors to fill their senior editorial positions. Increasingly, media companies are requiring new recruits to show experience not just in print but also online, and to demonstrate a real understanding about what it means to be a "brand content leader" rather than strictly a print editor. Recruiters say this has eliminated people from consideration who in the past would have been desireable new hires, and has opened the field to a new group of people with multi-media/platform experience. (I can't remember the last time we recruited a senior editor from the outside--but if we did, I assume demonstrated multi-platform experience would be required).
2. On the other end of the hiring scale, young journalists are assumed at this point to be able to both write longer stories as required by print, but also create blog entries. Hiring editors who ask for clips expect to see serious stories as well as slightly less formal examples of blog posts. Some discussion around whether young journalists should also have video experience--at this point, consensus is "not yet", since those skills can be learned on the job. (We do a considerable amount of hiring for entry-level journalists. Do we require print and web experience? Maybe one of our editors could share their thoughts below on the skills we need for the new world of media).
3. There was a similar discussion around the hiring of advertising sales people. Print and online sales are rapidly being integrated. Sales people with experience selling both are highly desirable, with many organizations refusing to hire those with only print experience. That means showing a demonstrated facility selling with usage data and a demonstrated creativity in selling print/online packages that are more than just a way to reduce price.
4. Speaking of ad sales, there's been much discussion about target advertising, particularly demographic targeting in online sales. With rates dropping for run-of-network, buy all the eyeballs web advertising, media companies are moving to more targeting using registration data, usage data, and context. Advertisers will pay more to reach a more targeted audience of likely customers. At the very least, that means collecting data when users register for a website, But more sophisticated targeting is being implemented through tracking how a reader uses a site (if they read a lot of stories about litigation, you might want to send them more ads from litigation support vendors). Or even using the context of a particular story to drive what ads are shown on that page.
5. We have entered the age of the data-driven advertiser. Or, as one speaker put it, "Data is the New Creative". Advertising used to be more art than science. Not anymore. Whether we like it or not, we're in the age of Return on Investment, and marketers are insisting on more metrics and more measurability, so they can figure out the cost for every click, lead, prospect and sale. That puts a burden on media companies to collect more of that data and learn how to sell with it.
6. At the same time, there continues to be talk about developing the Marketing Services function--to provide ad agency services to small and midsize advertisers. That means research, market planning, creative development and execution. It also means well-developed and robust marketing databases--to help advertisers reach targeted slices of the audience with soft marketing (eg. research or e-newsletters) and hard marketing (eg specific offers). The consensus is that the marketing database is both the most critical piece of the puzzle and also the hardest to execute well. (That certainly mirrors our experience).
Overall, I'm finding that the ABM group at this annual meeting is realistic about the impact the economy has had and is having on their businesses, but also looking aggressively at building for the future. In that regard, Incisive North America is no different. We're focused on new product development, investment in new technology and, where appropriate, selective hiring. In the last few months I have become more enthusiastic about our prospects as I focus on our project list and the future benefits of all we are doing. I'm pleased that nothing I have heard from my ABM colleagues has dampened my optimism about our future.
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We have been discussing some of the same questions regarding the skills that new journalists should have when we recruit in the UK. For some time, where the brand they will be working on has a strong online presence, we expect to see evidence of their ability to write in a variety of different styles for both print and web.
We are now considering introducing screen tests for journalists being recruited to brands that produce alot of video content. There is divided opinion on this at the moment but I think it will not be long before we start doing it.
(David Worsfold is Group Editorial Services Director for Incisive UK).
What you've written is quite interesting.
Speaking from the standpoint of a marketing person that's utilized both online and traditional advertising in a B2B environment (in my case, the research life-science and biotech markets), my greatest frustration is how antiquated the approaches of the B2B publishers have been.
I have run some very database intensive marketing operations and have executed cross media campaigns using a wide variety of new media and old media advertising platforms. What I've found is that the B2B publishers are just in the Dark Ages when it comes to offering analytics, tracking data or data-backed ad targeting. I've designed campaigns around highly instrumented micro-sites (that we would build and control) and would funnel traffic from email, banner, search, print, direct mail, VDP, etc. to the micro-site and then be able to track detailed behavioral analytics.
Typical campaigns would produce 1-2 million records of behavioral tracking data off the instrumented micro-site. With this I could generate highly targeted and tiered lead lists to my sales teams and do detailed ROI analysis by ad placement source. I would note that ROI for anything originating with paper tended to significantly under perform online and tended to drive my ad dollars increasing away from print.
In a campaign, many of the prospects responded to ads originating on the B2B publisher's online editions...and my frustration was that publishers could neither target my ads, nor offer any behavioral analytics on those that the ads were presented to, nor analytics on those that clicked through to the micro-site. Such technical capabilities would have made their offerings significantly more valuable to me as an advertiser.
It seems that publishers are so focused on the print world and mentally locked into it's inherent limitations...and so put off by what they perceive as the low ad-rates of online and perhaps it's second-tier status...that they've failed to pursue opportunities to create real value for their advertisers by pushing the online technologies to where they could go.
I would also say that what's involved is not new technology...I've been developing and using such platforms and executing campaigns like what I've described for 10 years now.
dale.w.harrison@gmail.com